Terms of Service

Lynna provides a web workspace and AI-assisted booking system for service businesses. By creating an account or using the service, you agree to use the platform only for lawful business activity and in line with these terms.

You are responsible for the accuracy of the information you configure in your workspace, including services, pricing, policies, calendar availability, and booking rules. Customers and staff may rely on that information when interacting with the platform.

You must keep your login credentials secure and limit workspace access to authorised people within your business. You are responsible for all activity that occurs under your account and organisation unless you notify us promptly of unauthorised access.

We may suspend or restrict access if we detect misuse, security threats, platform abuse, or conduct that poses a risk to customers, connected providers, or the service.

Lynna works with third-party services including WhatsApp, Telegram, Google Calendar, Stripe, and infrastructure providers. Your use of those integrations is also subject to the applicable third-party terms and policies.

The service is designed to help automate availability checks, reminders, and booking creation. You remain responsible for reviewing your workspace configuration and for handling escalations, refunds, disputes, and business decisions that require human judgment.

Paid plans are billed on a recurring subscription basis unless otherwise agreed in writing. Subscription fees, feature access, and billing terms are presented during onboarding and in your billing settings.

Unless required by law, fees are non-refundable once billed. We may update pricing or plan structure in the future and will provide reasonable advance notice before changes affect an active subscription.

You may not use Lynna to send unlawful content, unsolicited communications, deceptive messages, or content that violates the rules of any connected platform. You may not attempt to interfere with the service, circumvent usage limits, access another organisation's data, or reverse engineer protected parts of the platform except where applicable law expressly permits it.

Customer data you enter into the workspace (names, contact details, and booking notes) must be collected and used in compliance with applicable privacy law. You are the data controller for your customers' data. Lynna processes that data on your behalf as a data processor.

We aim to provide a reliable service, but Lynna is offered on an as-available basis. We do not guarantee uninterrupted operation, error-free performance, or compatibility with every third-party workflow.

To the maximum extent permitted by law, Lynna is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from your use of the service. Our total liability for claims relating to the service will not exceed the amount you paid us in the twelve months before the claim arose.

We may update these terms as the product, pricing, integrations, or legal requirements evolve. Continued use of the service after an update becomes effective means you accept the revised terms.

Questions about these terms can be sent through the support channel available in your workspace settings.